1. Is your refill kit suitable for my Sangenic cassette?

Our refill kits are 100% compatible with the following Sangenic brands:

  • Sangenic
  • Tommee Tippee
  • Twist & Click
  • Simplee Sangenic
  • Closer to Nature Sangenic
2. Is it easy to refill Sangenic Tommee Tippee Closer to Nature cassettes?

Definitely, it’s quite easy. Our plastic remains the same thickness as the original plastic, making it easy to refill.

Refilling a cassette only takes about 3 minutes. We provide full colour diagram to follow with the product.

You can also view our HOW TO REFILL video on our website.

3. What happens if my bin starts to emit a smell?

This circumstance may occasionally happen! Factors such as recent immunizations, diet or illness can have a massive effect on your little one’s poo.
Please treat your nappy bin like any other regular bin, empty the bin regularly and disinfect it every week and let it fully dry. 

4. What are your shipping terms?
  • We exclusively ship with Couriers Please/Australia Post.
  • Standard shipping and tracking is FREE to all areas of Australia.
  • All orders are shipped the next business day and arrive within 3-7 business days.
  • Express shipping or signature for delivery is available at extra cost.
  • Any delays in delivery once it has left our premise via 3rd party vendors is out of our control and limited in what we can do.
  • There may be some delivery delays due to COVID-19 restrictions, please allow a few extra days.
5. Do you ship overseas?

Yes we do.  We constantly ship to overseas, if you’d like to inquire about the postage rates then please send us an email for your overseas postage quote.

6. What is your Returns Policy?

If you are having an issue with your item, please get in touch with us first via our Contact Us page outlining the issue.  If you are still unhappy with your purchase, you will need to return the items in their original packaging and the same condition as you received them, at your cost within 7 days of date after receiving it.  Once we receive your item we shall process your refund. 

A full refund cannot be issued if the above returns policy has not been followed.

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